At Oceanic Woodstore, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our returns policy is designed to make the process as simple and straightforward as possible.
Most of our items come with a 30-day return policy, allowing you to request a return within 30 days of receiving your product (see Exceptions below).
To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Please take care when unpacking and retain the packaging. Any unwanted items, including damaged or faulty products, must be carefully repackaged in their original condition for inspection.
Return Delivery Costs:
If you’re not completely satisfied with your item, you may return it at your own costs.
Return Shipping:
Customers are responsible for return shipping costs, except in cases where the return is due to a product defect or an error on our part.
We recommend using a trackable shipping service to ensure your return is received.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Exchanges:
If you need to exchange an item, please contact us at exchanges@oceanicwoodstore.com. We will guide you through the exchange process and provide you with the necessary instructions.
Exceptions:
Personalized or custom-made items are generally not eligible for return unless they are defective or damaged.
Clearance items are sold as-is and are not eligible for return unless they arrive damaged or defective.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately at support@oceanicwoodstore.com. We will work with you to resolve the issue promptly.
Final Sale Items:
Certain items may be marked as final sale and are non-returnable. This information will be clearly stated in the product description.
Oceanic Woodstore reserves the right to update or modify this returns policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for changes.
Thank you for choosing to shop with us. If you have any questions or concerns about our policies, please do not hesitate to contact us.
Once we receive your returned item, we’ll process your refund (minus courier charges), or release your exchanged product. Refunds for the product itself will be issued within 3 days of receiving the return.
To initiate a return, contact us at info@oceanicwoodstore.com. Please note that returns sent without prior authorization will not be accepted.
Damages During Delivery
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately, and we’ll work to resolve the issue. We require photographs of the product in its original packaging with the delivery label visible.
For damaged or faulty items, a replacement will be sent as soon as possible. We will typically arrange for the return of the faulty item, and require photographic proof of the damage and packaging. Please do not dispose of damaged goods or their packaging until we advise.